Privacy Policy

Privacy Policy for RM Magic (Raj Modern Magic)

Welcome to RM Magic. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website (https://rmmagic.com) and services, including payments made via PhonePe.

1. Information We Collect

a. Personal Information

We collect personal information you provide to us when you:

• Create an account or make a purchase.

• Submit a query through our contact form.

• Interact with our website or customer support.

This information may include your name, email address, phone number, shipping address, and payment details (processed securely via PhonePe).

b. Technical Information

We may automatically collect technical information such as:

• Your IP address, browser type, and operating system.

• Information about your visit, including pages viewed, time spent, and interaction with our website.

c. Cookies

We use cookies to enhance your browsing experience. These cookies:

• Save your preferences for future visits.

• Help analyze website traffic and user behavior.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

• Process your orders and payments.

• Provide customer support and respond to inquiries.

• Improve our website’s functionality and user experience.

• Notify you about updates, promotions, and offers (with your consent).

3. Payment Integration with PhonePe

Payments on our website are processed securely through PhonePe. Please note that the payment merchant name displayed on your transaction receipt will appear as “Lala Bag.” PhonePe’s privacy and security practices apply to all transactions. Please review their privacy policy at PhonePe Privacy Policy for more details.

4. 7-Day Return Policy

We offer a 7-day return policy for all eligible products. To qualify for a return:

• The product must be unused, in its original packaging, and accompanied by the purchase receipt.

• Return requests must be initiated within 7 days of delivery by contacting our customer support team at rmmagic.com@gmail.com

Refund Process:

• Once the returned product is received and inspected, we will process the refund within 3-5 business days.

• Refunds will be issued to the original payment method. For PhonePe transactions, please allow 2-4 additional business days for your bank to reflect the amount in your account, as per standard banking procedures.

5. Data Sharing and Security

We do not sell or share your personal information with third parties except as necessary to:

• Process payments and fulfill your orders.

• Comply with legal obligations.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

• Access and request a copy of your personal data.

• Request correction or deletion of your data.

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at [Insert Contact Email].

7. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

RM Magic (Raj Modern Magic) Website: https://rmmagic.com
Email: rmmagic.com@gmail.com
Phone: +91 70445 19110