Terms & Conditions

1. Acceptance of Terms

By using RM Magic’s website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please discontinue using the website immediately.

2. Eligibility

• You must be at least 18 years old to make purchases on our website.
• By placing an order, you confirm that the information you provide is accurate and complete.
• RM Magic currently ships products within India only. Orders from outside India will not be processed.

3. Account Registration

• Users may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately if you suspect any unauthorized use of your account.

4. Products and Pricing

• All products, descriptions, and prices are subject to change without prior notice.
• Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• We attempt to display product images accurately, but colors may vary depending on screen settings.

5. Orders and Payment

• By placing an order, you agree to pay the total amount including applicable shipping fees.
• Payments are processed through secure payment gateways including PhonePe.
• The payment merchant name appearing in your bank statement may display as “Lala Bag”.
• RM Magic reserves the right to cancel orders if fraudulent activity or pricing errors are detected.

6. Shipping and Delivery

• Orders are usually delivered within 5–6 working days.
• Products will be delivered to the shipping address provided during checkout.
• Delivery timelines are estimates and may vary due to courier delays.
• RM Magic is not responsible for delays caused by third-party courier services.

7. 7-Day Return Policy

We provide a 7-day return policy for eligible products.

Return Eligibility

• The product must be unused.
• The product must be returned in its original packaging.
• The purchase receipt must be included.
• Return requests must be made within 7 days of delivery.

To initiate a return, contact our support team at rmmagic.com@gmail.com.

Refund Process

• After the returned product is received and inspected, refunds will be processed within 3–5 business days.
• Refunds will be issued to the original payment method.
• For PhonePe transactions, banks may take 2–4 additional business days to reflect the refund.

8. User Conduct

When using the RM Magic website, you agree not to:

• Engage in unlawful, abusive, or fraudulent activities.
• Interfere with website functionality or security.
• Use the website in ways that may harm RM Magic or its users.

9. Intellectual Property

All content on this website including text, images, logos, and design elements are the intellectual property of RM Magic and are protected by applicable copyright and trademark laws. No content may be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

RM Magic shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

11. Indemnification

You agree to indemnify and hold RM Magic harmless from any claims, damages, or expenses arising from misuse of the website or violation of these Terms.

12. Modifications to Terms

RM Magic reserves the right to update these Terms of Service at any time without prior notice. Updated terms become effective immediately once published on the website.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in New Delhi.

14. Contact Information